This Privacy and Data Protection Policy (“Policy”) informs you of how CRE8TEC PTE. LTD. (“Cre8tec”, “us“, “we“, or “our“) manages personal data in accordance with the Personal Data Protection Act 2012 (”PDPA”) In particular, this Policy sets out the ways in we collect, use, disclose, and retain personal information in order to carry out our activities and operations, including the operation of our website at https://www.ratsense.com (“Website“) as well as the cloud-based services and platform hosted on the Website (collectively, “Services”). We respect the privacy of individuals and is committed to protecting the personal information of visitors and users of our Services and/or Website.
This Policy forms a part of our Terms of Use. In the event of any conflict, inconsistency or conflict between this Policy and the Terms of Use, this Policy shall prevail. By using the Services and/or Website, you agree to the collection and use of personal information in accordance with the prevailing terms of this Policy as updated from time to time on our Website.
Collection, Use and Disclosure of Personal information
While accessing and using our Services and/or visiting our Website, you may voluntarily provide us with personal information. Personal information refers to any information or datasets about you from which you can be identified, either from that data or from that data and other information to which we have or are likely to have access. Examples of personal information may include an individual’s name, email address, telephone number, or transaction activity in respect of our Services and/or Website. For the avoidance of doubt, please be informed that this Policy, as well as our obligations under the PDPA, do not extend to business contact information, which generally includes business contact details or any other information about an individual not provided by the individual solely for his personal purposes (including name, position name or title, business telephone number, business address, business electronic mail address etc.).
We may collect personal information from you when you submit form(s) relating to our products and/or services through our website or otherwise, use our Services (e.g. the cloud-based platform hosted on the Website), establish online accounts with us, interact with our customer service officers, request that we contact you, or otherwise submit personal information to us for any other reason. While unlikely, we may also receive your personal information through our trusted partners for which consent has been obtained.
We use your personal information to carry out our activities and operations, including operation of the Website and to provide our Services. Typically, we collect, use and disclose your personal information for the following purposes:
- registering, processing, managing and/or otherwise maintaining your account for certain areas of the Website (e.g. the Services hosted on the Website);
- responding to your enquiries, requests, feedback as well as complaints;
- distributing requested reference or resource materials;
- managing the infrastructure and business operations of Cre8tec and complying with internal policies and procedures;
- verifying your identity and facilitating any transaction activity (including payments);
- facilitating the prevention, detection and investigation of crime and/or misuse of our Services, and analyzing and managing other commercial risks;
- conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you;
- protecting and enforcing our contractual and legal rights and obligations;
- compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
- processing of your personal information in relation to any of the purposes stated above.
If you have provided us your contact details and have indicated that you consent to receiving marketing or promotional information, we may from time to time contact you with newsletters, marketing or promotional materials and other information about our products and services.
Cre8tec will take reasonable steps to protect your personal information against unauthorized disclosure. We may share data with our trusted partners and vendors in order to administer your account, help us perform statistical analysis, send you email(s), provide customer support, arrange for deliveries, or otherwise for the purposes listed above. All such partners and vendors are prohibited from using your personal information except to provide such services to Cre8tec, and they are required to maintain the confidentiality of your information.
Use of Cookies
When you use our Services and/or visit our Website, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as statistical information about users and their frequency of use, the number of page views (or page impressions) that occur on the website, and common entry and exit points into Website.
This Website uses cookies, which are small text files sent to your browser to help the Website provide a better user experience by storing and tracking Aggregate Information about you when you enter the Website. In general, cookies are used to retain user preferences, and provide anonymized tracking data to third party applications such as Google Analytics.
Generally, enabling cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website (https://www.aboutcookies.org/) which offers guidance for all modern browsers.
Security
We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction. Only our authorized personnel, partners and/or vendors may be provided access to personal information and these employees, individuals and entities have agreed to ensure confidentiality of such information.
Access and Correction of your Personal Information
We rely on you to ensure that your personal information is accurate and complete. Should you wish to obtain access or make corrections to your personal information records, please log in to your account through which such personal information was provided to view or modify your personal information, where applicable. Alternatively, please contact our Personal Data Protection Officer, the contact details of which are found below.
If your personal information has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to us on your behalf.
Withdrawal of Consent
Should you wish to withdraw consent to use of your personal information, please write to our Personal Data Protection Officer using the contact details provided below. Please note that if you withdraw consent to any or all use of your personal information, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with Cre8tec or any third party where relevant.
Link to other Websites
The Website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the content, data protection and privacy practices of such third party websites, which may differ from ours. We encourage you to consult the privacy notices of these third party websites to determine how they will handle any information that they collect from you.
Changes to this Policy
We reserve the right to update or change this Policy at any time and you should check this Policy periodically. Your continued use of the Services and/or Website after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the prevailing Policy.
If we make any material changes to this Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact us
If you have any questions about this Policy and/or queries and complaints regarding protection of your personal information, please contact our Data Protection Officer at [email protected].